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Involve. Improve. Implement.
Understand the customer and create new value for them and improve your bottom line.
Passion for Delivering and Optimising Customer Experiences.
Whether it is product development, innovation, acquiring new leads, onboarding new customers or providing support - Everything Comes back to CX. This requires understanding the customer, cross team collaboration and project management to achieve outcomes.Skills I Bring to Customer Experience Realms.
Analytical
Wide range of analytical techniques to design and execute projects that understand problems, segmentation, testing assumptions to uncover insights.Marketing Execution
Aligning the strategy with the products’ value propositions, company brand and business outcomes to deliver value for the customer through multiple channels and impact the bottom line.
Customer Success
Is more than customer support. It also includes product features, experience design and successful onboarding to provide ongoing value for your customers.
Innovation Management
Customer-centic innovation means customer lead innovation resulting in continuous improvement and learning for better products that keep customers hooked
Background of General All Rounder.
Customer experiences touch on all areas of the business and requires which a T-shaped skillset specialises in CX and customer-centricity. The result, is to help you understand customers, optimise your experience and deliver value while meeting your specific business outcomes. I always continue to develop to broaden these skills, take on new challenges and cross collaborate.
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